Shipping policy

Shipping Policy

Processing & handling

• Orders ship within 1–3 business days of purchase, unless otherwise stated.
• Every bag is packed in protective, archival-quality materials — acid-free tissue, protective wrap for hardware, and a rigid shipping box.

Domestic shipping (U.S.)

• All shipments are fully insured and trackable. Tracking is emailed when your order ships.
• Signature confirmation is required on orders over $500. Please ship to an address where someone can sign.
• Shipping costs are calculated at checkout and paid by the buyer.

International shipping

• We ship worldwide with DDP (Delivered Duty Paid) service where available — duties and taxes are calculated and collected at checkout, so there are no surprise fees at your door.
• Where DDP is unavailable, orders ship DAP and the buyer is responsible for import duties and taxes.
• Some items (e.g., exotic leathers subject to CITES) cannot be shipped internationally. Restrictions are noted on the listing.

Delivery issues

• Once a package is with the carrier, transit delays are outside our control — but we'll actively help resolve any tracking or delivery issue.
• If a package arrives damaged, contact us within 48 hours with photos of the item and packaging so we can file an insurance claim and make it right.
• We ship only to the verified address on your order. We cannot redirect packages to alternate addresses after purchase.