Refund policy

Refunds & Returns

We want you to love your bag. If something isn't right, here's how returns work.

Return window

• Returns are accepted within 7 days of delivery for store credit or exchange.
• To start a return, email us with your order number and reason. We'll send return instructions and the return address.

Condition requirements

• Items must come back in the exact condition received, with all original packaging, dust bags, tags, cards, and inclusions.
• The security tag must be attached and intact. Items returned with the tag removed, cut, or tampered with will not be accepted — no exceptions. This protects both you and us.
• Returned items are inspected and re-authenticated upon arrival before credit is issued.

Refund details

• Refunds are issued as store credit within 5 business days of the item passing return inspection.
• Original shipping costs are non-refundable. Return shipping is paid by the buyer and must be insured and trackable.

Damaged or not as described

• If your item arrives damaged in transit or materially different from its listing, contact us within 48 hours of delivery with photos. We'll make it right with a full refund to your original payment method, including shipping.

Authenticity

• If any item we sold is ever determined to be inauthentic by a qualified third-party authenticator, we will refund you in full.
• Written confirmation of inauthenticity from a qualified third-party authenticator is required in order to receive a refund.

Not eligible for return

• Items marked Final Sale
• Items showing new wear, alteration, cleaning, or scent (perfume, smoke) after delivery
• Items returned without prior authorization